Engagement

Engaging your customers online and offline

Diagram of cross channel interations

How do you reach your prospects and customers in today's multi-faceted, multi-channel world? Engage them in every possible way, at every possible opportunity. It's called full customer engagement, and it's the new marketing frontier.

Quaero can help you build, manage, and enhance the relationships you have with customers by engaging them in multiple ways, driven by customer choice and circumstance. With our full arsenal of solutions, all integrated and working together, you can reach the right people with the right message, at the right time.

  • In the Call Center – Our robust, scalable call center solutions are used by more than 40,000 customer service reps to manage new orders, cross-sell and up-sell opportunities, and deliver superior customer experiences.
  • Through Print – Track and deliver relevant communications through our SmartMail service to drive desired response and behavior. State-of-the-art print and mail capabilities provide a wide geographic reach. In fact, we’re one of the USPS’s top ten mailers.
  • With Email – At CSG, we facilitate millions of dynamic, personalized emails every month to help promote new products, confirm new orders, handle service inquiries, and drive traffic to your website or personalized microsites.
  • Via Text/SMS – Text is one of our fastest growing communications channels. Our unified solutions let you communicate effectively across the customer lifecycle, from mobile couponing to automated voice reminders. Customize the outreach for each customer based on their unique profile and history.
  • Using IVR – Automated voice messaging, whether in-bound or out, helps ensure that your customers receive the intended information, and significantly reduces call center costs while driving new revenue opportunities.
  • On the Web –
    • Web Self-Care – Our web self-care solutions support more than seven million users each month and help our clients drive transactions to the web, reducing costs and calls to the call center.
    • Content Management – You can easily bring IP-based content – from video to music, games and merchandise – to market in a way that is uniquely engaging and can quickly monetize through e-commerce and advertising.
  • At Retail and Kiosk – Expand and deepen your retail presence and customer service channels within physical retail venues at an attractive cost. With these solutions, you can ensure a seamless, branded service experience for your customers.