Blog: business metrics
-
The Bacon of Client Engagement
3/6/12Continue Reading“Bacon makes everything better,” is a sign I have in my kitchen. I thought of it recently w
hile working with two clients that are implementing new technologies into their organizations. The technology in and of itself will neither improve customer centricity nor ultimately business performance. The new technology is the enabler to measure and improve client engagement. Measurement is the Bacon. -
Getting the Most Out of Your Business Metrics
5/20/10Continue ReadingThe Data Warehousing Institute (TDWI) is one of my favorite informational database sites. They publish an extensive library of data warehousing and business information (BI) related articles covering a variety of topics. Wayne Eckerson writes a particularly interesting weekly blog called, "Wayne's World". Wayne focuses his blog on BI and analytics (sorry, not the 90's comedy film!). I found his post in April 2010, 12 Characteristics of Effective Metrics, to be a very accurate assessment of how companies can get the most out of their business metrics.
