Blog: Marketo

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My New Year's Resolution - Improve Our Marketing Operations

Dec 10 2009

Although 2009 is drawing to a close and most people are thinking about winding down for the holidays, I'm already well-ensconced in 2010 marketing plans, programs and campaign execution.  During the past few weeks, I've spent a lot of time addressing the "marketing operations" side of the business; and while I've never considered myself an ops expert, my role has always included a significant amount of work in this area. 

Interestingly, marketing operations is one of those amorphous areas, quite different in every organization.  Here at CSG's Quaero, the goal of marketing operations is to improve the efficiency of the marketing function through people (resources), process and infrastructure/tools.  Most recently we've:

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