News

ENGLEWOOD, Colo. (May 12, 2010) ¾ CSG Systems International, Inc. (NASDAQ:CSGS), a leading provider of customer interaction management and billing solutions, today announced the results of its latest consumer survey, designed to poll end consumers on the service experiences that most impact the relationshp between cable operators and their customers.

CSG partnered with industry anlayst firm Frost & Sullivan to complete the research, which surveyed 260 consumers nationwide between the ages of 24 and 49 in April, 2010.  Survey results indicated delivering high-quality customer communications along with a positive customer care experience across all customer touch points can greatly improve the ability to retain and grow a customer relationship. However, the survey also illustrated that the threshold for poor customer service experiences is low, in many cases prompting a customer to label a cable operator as a poor customer service provider after only one negative experience.

To read the full release, visit: http://www.csgsystems.com