News

WHAT:

Quaero, a CSG Systems (NASDAQ: CSGS) Solution and leading marketing services provider and DMNews will host an exclusive Web event titled “Moments of Truth.” During this Webinar, the expert panel will discuss how a single customer experience has the ability to define and shape a customer's relationship with a brand.

WHY:

A Web transaction or a service complaint could be the single point at which customers define their relationship with your brand. How can you recognize these moments of truth? How can you understand them? And what can you do to create a positive outcome? These questions and more will be answered during this Webinar.

WHO:

Naras Eechambadi, PhD, senior vice president and general manager, Quaero, a CSG solution

Jenny Belser, manager of professional services, solution design and delivery, Quaero, a CSG Solution

Frank Washkuch, news editor, DMNews

WHEN:

April 14, 2010 at 1:00 p.m. ET

Registration: Visit http://video.webcasts.com/events/pmny001/viewer/index.jsp?eventid=34184&adid=QU2A or contact Natasha Mulla at natasha.mulla@dmnews.com.

All attendees will receive a copy of the independent research report, Mapping the Customer Journey, by Forrester analyst Bruce Temkin and the first 25 registrants will receive a sample Touchpoint Map.

About Quaero

Quaero, a CSG solution, uses customer intelligence to help clients shift from traditional campaign-driven marketing to real-time, multichannel customer interaction. Quaero experts blend strategy and analytics with performance management and technology to establish dialogues that improve the customer experience while increasing overall customer value.

Headquartered in Charlotte, NC, the Quaero solutions group provides marketing services to category-leading clients within the Financial Services, Pharmaceutical/Healthcare, Travel and Leisure, Media, Consumer and High Tech industries. For more information, call 1-877-570-2199 or visit www.quaero.csgsystems.com

MEDIA CONTACT:

Sheila Bohan, Emerge Public Relations

Office: 617-729-3185

sbohan@emergepr.com