News

Showing news: 1–25 of 103

Leveraging Big Data for Customer Engagement

Jan 30 2012

This article, authored by Dan Smith and featured in Chief Marketer, discusses how organizations can leverage big data to better engage their various customer segments. Featured are various technology solutions that can assist this process, as well as steps to begin tackling the problem of "Big Data."

Understand Customer Value First and Lasting Brand Loyalty Will Follow

Jan 27 2012

This article, featured in EM+C, discusses steps to creating greater customer value. In it, readers will learn ways to generate customer value and transition that into brand loyalty.

Quaero's Roman Lenzen Featured in 1:1 Media Article on Online Analytics

Jan 18 2012

Quaero's Roman Lenzen was recently featured in a 1:1 Media Article entitled, "4 Online Metrics for More Effective Marketing." The article focused on issues such as: Determining bounce rates, replaying the customer online journey, measuring campaign attribution, and tracking social media impact.

Quaero's Susan Connors Featured in 1:1 Media Article on Multichannel Customer Service

Nov 28 2011

Quaero's Susan Connors was recently featured in a 1:1 Media article entitled, "The 5 Musts for Optimizing Multichannel Customer Service. The article focused on the changing customer experience, and how to ensure that you are delivering a consistent customer experience across all of the various channels where your customers' interact with you.

Quaero's Julie Baker Featured in 1:1 Media Article on Mobile Analytics

Nov 21 2011

Quaero's Julie Baker was recently featured in a 1:1 Media Article entitled, "The Mobile Channel is a Wellspring of Customer Data." The article focuses on consumers' rapid adoption of smartphones and tablets, and how this adoption presents an opportunity for marketers to harness the power of mobile data.

Why Generating Leads is Not Enough

Nov 17 2011

The article, featured in MarketingProfs today discusses the evolution of B2B Marketing. In it, readers will learn the steps you must take to ensure your B2B strategy evolves to maximize sales; and
the importance of customer data, content marketing, and multichannel marketing.

Quaero's Ahmer Inam featured in 1:1 Media Online Article

Oct 25 2011

Quaero's Senior Manager of Analytics, Ahmer Inam, was recently featured in the 1:1 Media Online article entitled: "Transforming Big Data Into Big Opportunities." The article focuses on the road blocks that Big Data presents to the marketing organization, and identifies ways that marketers can create a holistic view of their customer.

Press Release: CSG Systems and Intec Telecom Now CSG International

Jun 27 2011

ENGLEWOOD, Colo. (6/27/2011) CSG Systems International, Inc. (NASDAQ:CSGS), a global provider of software- and services-based business support solutions that help clients generate revenue and maximize customer relationships, announced today that it will be known as CSG Systems International. The new name signifies the brand integration of CSG with Intec Telecom, which CSG acquired in late 2010.

Forrester Research Case Study: ESPN Drives Fan Value Through Customer Intelligence

Mar 9 2011

Enjoy complimentary access to the Forrester Research case study written by principal analyst, David Frankland.

Media Alert: Susan Connors Joins Quaero as Vice President of Client Engagement

Feb 28 2011

Charlotte, NC – February 28, 2011 – Quaero, CSG Systems’ (NASDAQ: CSGS) leading customer engagement agency, today announced it has appointed Susan Connors to Vice President of Client Engagement where she will provide executive leadership and oversee both client engagement and strategic marketing services for the company. The appointment aligns with Quaero’s focus on continuing to provide exceptional client service as it expands its footprint in key vertical markets.

ESPN's John Kosner: "You are what your record says you are"

Feb 28 2011

Forrester Consumer Forum video featuring ESPN's John Kosner

Independent Research Firm Includes Quaero in US Database Marketing Service Providers Q1 2011 Report

Jan 13 2011

Independent Research Firm Includes Quaero in US Database Marketing Service Providers Q1 2011 Report

Intec Announces New Charging and Policy Solution

Jan 11 2011

Intec Advances Monetization of Real-Time Services with New Integrated Charging and Policy Solution

CSG Systems to Hold Fourth Quarter and Year End 2010 Earnings Conference Call

Jan 4 2011

CSG Systems to Hold Fourth Quarter and Year End 2010 Earnings Conference Call

CSG Systems Completes Acquisition of Intec Telecom

Nov 30 2010

Creates Global Leader in Business Support Systems

Sales & Marketing Management: Capitalizing on the Massive Shift to Online Advertising Spend

Nov 11 2010

Who is best poised to tap into that revenue?

CSG Systems Reports Results for Third Quarter 2010

Oct 26 2010

Company Continues to Execute: Strong Organic Revenue Growth & Operational Performance

1to1 Media: Onboarding: An Often Overlooked Customer Value Driver

Oct 22 2010

Customer Onboarding Treatments Help to Ensure Long-Term Customer Value

CSG Systems to Hold Third Quarter 2010 Earnings Conference Call

Oct 1 2010

CSG Systems to Hold Third Quarter 2010 Earnings Conference Call

CSG Systems to Hold Conference Call Regarding Proposed Acquisition of UK-Based Intec Telecom Systems

Sep 24 2010

CSG Systems invites you to participate in a conference call on Friday, September 24, 2010 at 10:00 a.m. Eastern Time to discuss the company's proposed acquisition of Intec Telecom Systems.

CSG Systems Announces an Agreement to Acquire Intec Telecom

Sep 24 2010

CSG Systems is pleased to announce that it has reached an agreement to acquire Intec Telecom, a United Kingdom-based international provider of Business Support Systems (BSS) software serving 60% of the world's top 100 communications service providers, including leaders in fixed, mobile and next-generation networks.

CSG Systems Named to Prestigious InformationWeek 500 List

Sep 21 2010

InformationWeek Honors CSG Systems as One of the Top Technology Innovators across America

CSG Systems to Participate in Kaufman Bros. 13th Annual Investor Conference

Sep 7 2010

CSG Systems today announced that the company's President and CEO, Peter Kalan; Chief Financial Officer, Randy Wiese, and Vice President of Investor Relations, Liz Bauer, will participate in the Kaufman Bros. 13th Annual Investor Conference.

CSG Systems Awarded Patents on Field Service Automation Technologies

Aug 12 2010

New Patents Protect CSG's Position as a Thought Leader and Innovator in Field Service Automation

CSG Systems Introduces Direct Sales Express to Improve Field Sales and Ordering Processes

Aug 10 2010

New Solution to Enable Cable Service Providers to Capture and Process More Accurate Orders