Event Replay: Drive Customer Loyalty and ROI through Customer Experience Management
Date:
12/2/09 – 2/11/10
Time:
During this 60-minute recorded event, our expert panel:
- Delves deep into the current state of customer experience in the Cable/DBS market
- Underscores the importance of the customer experience and its role in fostering loyalty
- Discusses the blueprint for customer experience success
- Identifies ways to leverage Customer Intelligence to dramatically improve how you treat customers
- Shares real world examples of companies that have embraced CEM strategies to improve marketing effectiveness and ROI
