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Event Replay: Drive Customer Loyalty and ROI through Customer Experience Management

Date:
12.2.09 – 2.11.10
More Info:
Join CSG Systems and featured guest Forrester Research for a Webinar replay to learn how our industry can improve customer engagement and generate greater loyalty by adopting a disciplined approach to Customer Experience Management (CEM).

During this 60-minute recorded event, our expert panel:

  • Delves deep into the current state of customer experience in the Cable/DBS market
  • Underscores the importance of the customer experience and its role in fostering loyalty
  • Discusses the blueprint for customer experience success
  • Identifies ways to leverage Customer Intelligence to dramatically improve how you treat customers
  • Shares real world examples of companies that have embraced CEM strategies to improve marketing effectiveness and ROI

Click here to register.

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